Call Toll Free: 1 (888) 755-7718

Top 14 Questions about

1. What is

UPS Battery Center Ltd. is a manufacturer of rechargeable, maintenance free, non-spillable, sealed lead acid batteries. We sell high quality batteries for uninterruptible power supplies, alarm systems, fire panels, emergency lighting systems, ebikes & much more. We have batteries for all makes and models of UPSs.

2. Where does ship from?

We ship from our Toronto warehouse. We can ship anywhere in Canada that FedEx services. You can also pick up your order at our North York location - 147 Limestone Crescent, Toronto, Ontario, M3J-2R1. 

3. How can I check on the status of my order?

Make sure you are logged in to your account, then click My Orders. Your order history is there, along with status and tracking information if the order has shipped.

4. What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Our warehouse is open Monday through Friday 9:00AM to 6:00PM. We do our best to make sure we have emails answered 24 hours a day. If you need to get in touch with us please call 416-848-7755 or email us.

5. Can I pick up at the Toronto location?

Yes, you can come by and pick up your order at our North York location, located at 147 Limestone Crescent. Select local pick up in the checkout, schedule a time, and your order will be ready when you show up.

6. Where is the Toronto pick up location?

The Toronto warehouse is located in North York, by Keele and Steeles. East of Keele, south of Steeles. For a map, click here

7. Can I select to pick up my order in the checkout?

Yes, if you would like to pick up your order, in the checkout, please select local pick up. By the time you show up, your order will be waiting for you at the front. No need to wait, no need to pay, all done. Quick & easy.

8. Can I bring my old battery to you to see if you have a replacement?

Absolutely. If you are having a hard time identifying your old sealed lead acid battery, come by and see us. We will identify it for you and get you a replacement.

9. I can't figure out what battery my home alarm system uses, can I bring in the old one to you & pick up a replacement?

Yes, take old your old home alarm battery and bring it in to our Toronto location. We will identify the battery and get you the right home alarm replacement battery.

10. Can I drop off my old batteries for recycling at the Toronto location?

Yes, you can drop off your old batteries that need to be recycled at our warehouse for proper disposal at no charge. If you have a large quantity of batteries, please get in touch with us and we may be able to come by and pick them up. You can reach us at 416-848-7755.

11. How does ship products?

We carefully and thoroughly package all of our items to make sure that nothing gets damaged in shipping. We ship exclusively with FedEx to ensure a timely delivery. 

12. Where can I call for help?

You can call us at 416-848-7755 or toll free at 1-888-755-7718 and our customer service team would be happy to help you. We can help you find the right battery for your needs!

13. Can I get help by email?

Absolutely, we are here 24 hours a day to answer any questions you may have. Send as an email!

14. How do I return an item?

We understand that sometimes things don't work out and we're here to take care of you. You can send us an email or call us at 416-848-7755 to initiate a return. Check out the Return Policy here.

Contact us at or call us at 416-848-7755