Your Region:
Call Toll Free: 1 (888) 755-7718 |

Frequently Asked Questions about

1. Can you tell me more about

We are a Canadian-based manufacturer of exceptionally reliable sealed lead-acid batteries and our head office is Toronto, ON. Our sealed lead-acid batteries are rechargeable, maintenance free and non-spillable. They are used in uninterruptible power supply (UPS) systems, alarm systems, fire panels, emergency lighting systems, e-bikes and much more. We have batteries for all UPS makes and models.

2. Where do you ship from?

We ship from warehouses in Toronto and Vancouver to any Canadian destination that FedEx services.

3. How do I check on the status of my order?

Log-in to your account. Click on My Orders which will show your order history and status as well as tracking information after the order has shipped.

4. Can I pick up from your Toronto location? How do I get there?

Yes. You can pick-up from our Toronto location at 147 Limestone Crescent, Toronto ON (near Keele St. and Steeles Ave.). For a map, click here.

To pick-up please select local pick up in the checkout, schedule a time, and your order will be ready when you show up.

5. What are your hours of operation?

Our Toronto location is open Monday through Friday 9:00AM to 6:00PM. We do our best to make sure we have emails answered 24 hours a day. To get in touch with us please call 416-848-7755 or email us. Our website is open 24 hours a day, 7 days a week.

6. Can I pick-up from your Vancouver warehouse?

Unfortunately we don't offer pick-ups from our Vancouver location.

7. Can you help me find a replacement battery if I bring my old battery to your Toronto location?

Absolutely. If you are having trouble identifying your old sealed lead-acid battery you can bring it to us in Toronto or email us a photo. We will find the right replacement.

We frequently find replacements for home alarm, e-bike, ride-on toy, UPS and many other types of batteries, so feel free to bring in any sealed lead-acid battery.

8. Can I drop off my old batteries for recycling at your Toronto location?

Yes. You can drop off old batteries for recycling at our Toronto warehouse for proper disposal at no charge. If you have a large quantity of batteries, please get in touch with us and we may be able to come by and pick them up.

9. How do you ship products?

We carefully pack all items so nothing gets damaged in shipping. We ship exclusively with FedEx to ensure a timely delivery.

10. How do I return an item?

We're here to help and make returns easy. Please send us an email or call us to initiate a return. You can also check out our Return Policy for more information.

11. How do I contact you for help?

Call us at 416-848-7755 or toll free at 1-888-755-7718. You can also send us an email and our customer service team would be happy to help you. We will help you find the right battery!